Newcross Healthcare

How did you first hear about Thornton & Lowe?

We have worked with Thornton & Lowe for eight years now - initially, we were looking for assistance with a single opportunity but we soon identified several additional opportunities in our pipeline. It was clear that our best approach would be to use the Bid Success Programme, allowing our team more time to prepare for these bids and putting processes in place to ensure an uplift in quality over doing them ourselves.

Over the next 2-3 years, Thornton & Lowe invested heavily in raising the quality of our bid output, not just simply working with us on a single bid. We produced standardised templates, policies, robust procedures and a document library for all of our tender-related documents. This not only saves us a great deal of time when working with Thornton & Lowe’s team but also adds a valuable layer of organisation and quality to our bidding processes! We are not the cheapest in our marketplace, so Adam and the team have worked hard to drive our quality values and convey this to the buyer.

We are extremely happy with the service and Thornton & Lowe’s support has enabled us to grow considerably over the last 4 years, with goals to double again in size during 2023/2024, through several important NHS tenders that we’re working on.