Case studies


DMS Digital

How did you first hear about Thornton & Lowe?

We found Thornton & Lowe initially through a referral from Brother UK, we arranged an initial meeting with Dave Thornton, their Director. From the initial call, Thornton & Lowe took the time to speak at length about the options and services available from them, tailoring a package for us that would scale with our demand for bid writing.

They provided not only bid writing services but also guidance with creating our own bid library of stock responses, how to bid more effectively and save money by doing so! Thornton & Lowe also ensured that our policies and documentation were all present and correct, giving the best possible impression for the buyer.

What has impressed you most with Thornton & Lowe? 

Thornton & Lowe always went the extra mile for us, whether it was working late on a tight deadline or the fact we have a dedicated account manager in Adam Lee.

Since Thornton & Lowe/Adam has taken over the management of our bids, the level of communication and awareness of upcoming bids has helped us not only plan our pipeline, but tender a lot more effectively.

What were you looking for in a solution? 

We were looking to improve our success rates and wanted to bid more intelligently for opportunities, along with putting a process in place for both DMS and Thornton and Lowe to follow. We had a huge amount of knowledge but knew that we needed some assistance with articulating this into a strong business case, also ensuring that all criteria was satisfied in terms of compliance.

The processes that DMS and Thornton & Lowe put into place were robust and we continue to use them to this day. Since their implementation, our success rate has increased significantly and our team now has a number of successful bids completed with a total value of £1-2 million.

Project wins with Thornton & Lowe in 2020/21

• KCS Professional Services / AV Solutions Framework

• KCS Professional Services / IT Hardware Framework

• KCS Professional Services / Managed Services Framework

• Persimmon Homes / Managed Print Facilities

“The processes that DMS and Thornton & Lowe put into place were robust and we continue to use them to this day. Since the implementation of this, our success rate has increased significantly and our team now has a number of successful bids completed with a total value of £1-2 million”

                                                                                                                                                                                                                        Terence Hargreaves Director DMS Digital

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  • West Port Business Centre, 1 Old School Road, Cupar KY15 4EZ
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