Understanding DOS7 - Digital Outcomes and Specialists (CCS)
Digital Outcomes and Specialists 7 (DOS7) is the latest iteration of a key procurement framework for digital services in the UK public sector. It offers a streamlined approach for buying specialist skills and complete digital solutions.
DOS7 is a Crown Commercial Service (CCS) framework designed to help public sector organisations find and hire digital specialists. It covers a range of services, from individual roles to full project teams. The framework simplifies the procurement process, making it easier for both buyers and suppliers to engage.
DOS7 is split into different lots:
- Digital outcomes
- Digital specialists
- User research studios
- User research participants
This structure allows buyers to target their specific needs efficiently. For suppliers, DOS7 provides a direct route to public sector opportunities, reducing barriers to entry for SMEs and specialist firms.
Key Features of DOS7
DOS7 builds on the success of previous iterations, offering several key advantages:
- Simplified application process for suppliers
- Pre-vetted suppliers to ensure quality
- Flexibility in contract length and team composition
- Ability to bring in specialists for short-term projects
The framework emphasises value for money and innovation. It allows buyers to create bespoke teams or source complete digital solutions tailored to their specific requirements.
For suppliers, DOS7 offers:
- Reduced administrative burden
- Increased visibility to public sector buyers
- Opportunity to compete for a wide range of projects
By focusing on outcomes rather than prescriptive specifications, DOS7 encourages creative problem-solving and promotes the use of agile methodologies in public sector digital projects.
DOS 6 to DOS 7
The transition from DOS 6 to DOS 7 is an important one and should be monitored closely, so you can ensure your business is ready to bid.
DOS 7 builds on the foundation of its predecessors, with several notable changes that suppliers must understand to stay competitive. One key change is the reclassification of lots, determined by the application of the tiering tool, which categorised Lots 1 and 2 as Gold, and Lots 3 and 4 as Silver. This classification dictates the level of Financial Viability and Risk Assessment (FVRA) required, making FVRA mandatory from the initial tender stage. The tiering tool considers factors beyond contract value, such as delivery complexity, potential impact of failure, and information security risks, ensuring that suppliers are well-vetted and capable of handling public sector contracts.
Suppliers might find the Gold standard for some lots surprising, especially for contracts around £100k. However, this classification reflects a broader assessment of risk and complexity rather than just financial metrics. Suppliers should prepare by understanding their financial health and readiness to provide detailed FVRA documentation. Although the FVRA can be completed without accounting experience, it is recommended that a finance professional handle this task to best represent the financial position and mitigate perceived risks.
Another significant aspect of DOS 7 is its inclusivity of Small and Medium-sized Enterprises (SMEs). Despite the average contract values suggesting larger engagements, with DOS 6 Lot 1 call-offs averaging £1m and DOS 7 Lot 2 contracts potentially reaching up to £5m, many contracts will still be suitable for SMEs. This inclusivity is important, as SMEs bring innovation and agility to public sector projects. Suppliers should monitor the type and scale of opportunities under DOS 7 to identify suitable contracts and bid accordingly.
Unlimited Supplier Numbers
The new framework does not limit the number of suppliers per lot, maintaining a competitive and open market. However, bidders need to complete specific requirements for different lots. For example, Lot 1 requires an FVRA, a social value commitment statement, and responses to prompt payment questions, while Lot 2 requires Cyber Essentials Plus or ISO27001. The flexibility around these certifications aligns with the Procurement Act 2023's rules, allowing for equivalent qualifications.
For those in the process of acquiring necessary accreditations such as Cyber Essentials or ISO, the framework offers some flexibility. Suppliers will not need to evidence Cyber Essentials as a condition of participation but should anticipate buyer requirements at the call-off stage. This approach allows suppliers to plan and allocate resources effectively without being prematurely excluded from opportunities.
It is also important for suppliers to understand the transition requirements for ISO/IEC 27001:2022. The transition period ending on 31st October 2025 means suppliers need to update their Information Security Management Systems (ISMS) and ensure compliance with the new standard by this date. Certificates issued under the old standard will no longer be valid post-transition, necessitating proactive planning from suppliers.
COTPA - Technical References
A common concern among suppliers is the frequent need for Contracting Authority-signed Certificates of Previous Experience (COTPA), especially with multiple frameworks like MCF4, TS4, and DOS 7 close together. The approach to COTPA for Lot 2 is still being reviewed, and updates will be provided in the Invitation to Tender (ITT). Suppliers should stay informed about these developments and prepare their documentation accordingly. This uncertainty underscores the importance of preparing comprehensive, versatile documentation that can meet varying requirements. Additionally, suppliers should be aware that information used in DOS 6 cannot be simply migrated to DOS 7 due to significant changes in the agreement lot structure and new compliance questions.
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Contact usBid Writing Essentials
Writing a compelling bid for DOS 7 requires planning, time and effort. It also requires a strategic approach. It's important to focus on the buyer needs and the requirements of the framework specification - then aligning this to your strengths. Addressing all requirements to stand out from the competition.
Start by creating a clear outline that follows the tender's structure. Use headings and subheadings to organise your content logically. Keep paragraphs short and concise, ideally 1-3 sentences each.
Break down complex information into bullet points or numbered lists for easy reading. Use bold text to highlight key points and italics for emphasis where appropriate.
Ensure each section directly answers the questions posed in the tender. Avoid unnecessary information that doesn't add value to your bid.
Addressing 'Nice-to-Have' Requirements
While focusing on mandatory requirements is crucial, don't overlook 'nice-to-have' elements. These can give you an edge over competitors.
Create a table listing all nice-to-have requirements. For each, provide a brief explanation of how you meet or exceed it. If you can't fully meet a requirement, explain your alternative approach or plans to address it in the future.
Be honest about your capabilities. Don't claim to meet requirements you can't fulfil, as this could lead to disqualification or future problems.
Demonstrating Technical Ability
Clearly outline your technical expertise relevant to the DOS 7 framework. List relevant certifications, qualifications, and experience of key team members.
Create a table showing technical ability certificates held by your team. Include the certificate name, issuing body, and expiry date.
Provide concrete examples of how you've applied your technical skills in similar projects. Use quantifiable metrics where possible to demonstrate the impact of your work.
Developing Case Studies
Write strong case studies that showcase your relevant experience - you can do this now and start asking for customer feedback, KPIs, testimonials and willingness to be a reference. Choose projects that align closely with the requirements of DOS 7.
Structure each case study with:
- Project overview
- Client challenges
- Your solution
- Measurable outcomes
Use a consistent format for all case studies to make them easy to compare. Include quotes from satisfied clients to add credibility to your claims.
Ensure your case studies demonstrate your ability to deliver within government frameworks and meet public sector needs.
Remember to proofread your entire bid thoroughly. Check for spelling, grammar, and consistency in formatting. A polished, error-free bid reflects your attention to detail and professionalism.
Aligning With Public Sector Values
Successful bidding for DOS 7 requires a deep understanding of public sector priorities and values. Demonstrating alignment with these core principles can significantly strengthen your proposal and increase your chances of success.
You need to familiarise yourself with key policies and legislation that govern public sector procurement. Research the Public Contracts Regulations 2015 and the Government's Technology Code of Practice. Stay updated on initiatives like the Digital, Data and Technology Playbook and the Government Digital Service Standards.
These documents outline crucial requirements for digital projects in the public sector. Highlight how your proposal adheres to these standards. Demonstrate your commitment to accessibility, data protection, and cybersecurity.
Consider creating a compliance matrix that maps your solution to specific policy requirements. This visual aid can quickly show evaluators how your bid aligns with their legal and regulatory obligations.
Incorporating Social Value
Public sector organisations are increasingly focused on delivering social value through their contracts. You must showcase how your proposal will contribute to wider societal benefits.
Consider including commitments to:
- Local job creation and skills development
- Environmental sustainability measures
- Support for small and medium-sized enterprises (SMEs)
- Diversity and inclusion initiatives
Quantify your social value offerings where possible. For example, specify the number of apprenticeships you'll create or the percentage reduction in carbon emissions you'll achieve.
