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Online Purchase Privacy Information
This information supplements our main Privacy Notice and explains how we use personal information specifically when you purchase products or services from us online. Our full Privacy Notice is available at https://thorntonandlowe.com/privacy-policy.
Who are we?
We are Thornton & Lowe Ltd. Our address is The Wellsprings, Howell Croft South, Bolton, Greater Manchester, BL1 1SB. You can contact us by post at the above address, by email at hello@thorntonandlowe.com or by telephone on +44 (0)1204 238046.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you purchase products or services from us online, we may collect your name, company name, billing or delivery address, contact telephone number, email address, order information and payment information.
Payment card information may be processed directly by our payment provider. Thornton & Lowe does not normally retain complete payment card details.
Why do we collect this information?
We use your information to process your payment and order, provide the products or services you have purchased, send confirmations and receipts, contact you where necessary about your order and maintain appropriate transaction and financial records.
We process this information where necessary to enter into or fulfil our contract with you and where necessary to comply with legal obligations such as accounting and taxation requirements.
What do we do with your information?
Your information may be processed using the website, payment, IT, cloud and accounting services we use to operate our business.
Some service providers may process or store personal information outside the United Kingdom. Where this involves a restricted international transfer, we use an appropriate lawful transfer mechanism in accordance with UK data protection law.
We do not sell personal information.
We do not use solely automated decision-making, including profiling, to make decisions about you which produce legal or similarly significant effects.
How long do we keep your information for?
Purchase, financial, payment and accounting records are normally retained for six years, or longer where required by law.
Other information is retained only for as long as reasonably necessary for the purpose for which it was collected.
If you separately consent to or otherwise receive marketing communications, those preferences are managed separately and you can opt out at any time.
Your rights over your information
Depending on the circumstances, you may have the right to access personal information we hold about you, have inaccurate or incomplete information corrected, request erasure or restriction of processing, object to certain processing, receive certain information in a portable format and withdraw consent where processing is based on consent.
Further information about your rights is available in our main Privacy Notice.
To exercise your rights, contact hello@thorntonandlowe.com.
Your right to complain
If you have concerns about our use of your personal information, please contact us at hello@thorntonandlowe.com so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator. Further information is available at www.ico.org.uk.
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