Privacy Notice – Online Purchase

This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Thornton & Lowe Ltd. Our address is 40 Higher Bridge Street, Bolton, BL1 2HA. You can contact us by post at the above address, by email at hello@thorntonandlowe.com or by telephone on +44 (0)1204 238046.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you purchase products from us online, we ask you for your name, company name, address, contact telephone number, email address and credit card information.

Why do we collect this information?

We will use your information to verify your credit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.

We require this information in order to process your payment, deliver your goods and fulfil our contract with you.

What do we do with your information?

Your information is stored in our order processing system which is based with the European Union.

Your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Unless you create an account with us, we do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

Your information is kept for as long as you continue to consent to receive our newsletter.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Contact Us

  • 01204 238046 (Bolton office)
  • 01334 208312 (Scotland office)
  • 0191 580 0636 (Sunderland office)
  • 0121 285 9895 (Birmingham office)
  • 0203 4752647 (London office)

Connect With Us

Contact Info

  • 40 Higher Bridge Street Bolton BL1 2HA
  • 6 Lady Wynd Cupar, Fife Scotland KY15 4DE
  • The Jewellery Business Centre 95 Spencer Street Birmingham B18 6DA
  • North Sands Business Centre Liberty Way, Sunderland Tyne and Wear SR6 0QA
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