“To whom it may concern,
Thornton & Lowe have assisted us with a PQQ for a housing association in November 2015. They provided us with a proactive, value for money and quality service.
We find it difficult to ft in the time to comprehensively answer any PQQ we are required to complete. In November of last year we were particularly busy and therefore engaged the services of Thornton & Lowe to assist us with the completion of one particular PQQ.
They were able to assist us with certain quality questions that we had been deficient at in the past, this contributed to a quality score which was significantly higher than previous PQQs.
We have an excellent working relationship and would recommend Thornton & Lowe Ltd.”
Sinclair Watt Architects Ltd
“I would like to take the time thank you and your team for all the support with the Tender Bid. You have some very talented people working for you and they are a credit to your business.”
Martin Tweddle, General Manager, DSD Construction
“Team Telemarketing identified public sector tendering as a potential growth area for the business, where we lacked experience and as a result, were not utilising to its full potential.”Tenders are a time-consuming process for any business and take up valuable resources. After making the decision to commit our time and resources, we wanted to ensure we had a “Right First Time” attitude to identifying the right opportunities and preparing our bids.
“We engaged with Thornton & Lowe due to their pro-active approach and value-added service to source public-sector opportunities. Thornton and Lowe established opportunities that matched our particular skill set and experience. For these opportunities, and others that we source ourselves; they assess the tender to determine that is the right one for us, identify how much time it takes to prepare the bid and highlight factors that are likely to influence the decision making process.
“They have helped us develop standard templates for bid documents which only require minimal amendments to make sure they meet bid criteria. Their bid writers provide us with questions that only require bullet point answers. When we make a decision to prepare our own tender response, Thornton & Lowe provides a proofreading service that makes sure all requirements are covered and questions answered. Thornton & Lowe oversee the preparation process with minimal input from our staff. That leaves us free to pursue new business and concentrate on providing an excellent service for our clients.
“In summary, they have helped us achieve that “Right First Time” approach. I definitely recommend Thornton & Lowe to any business that wants to maximise private and public-sector tender opportunities, and develop an efficient, streamlined tender-application process.”
Louise Marklew, Director, Team Telemarketing
“Adam was helpful, responsive and very approachable. He always ensured that we were connected and engage with all members of project group.”Natalie, Programme Manager, Humber NHS Trust
“Thornton & Lowe provided a quick response to every query we had, giving us quality guidance throughout the tender process.”Vicky, Chartered Insurance Broker, Cooke & Mason
Feedback for a PQQ Thornton & Lowe assisted with:”We had a total score of 87% which obviously we are very pleased with. I would like to thank you for your help in this stage and when we receive the invitation to tender I am sure we may need your help again.We are very pleased with the outcome.”
Anne Anyon, Registered Manager, SureCare
“I used Thornton and Lowe with some scepticism to support a tender submission, however, the quality of the submission and the value they added in transforming the bid to one that went on to be shortlisted from 60 to 3 was well worth the investment. Sharp, focussed, customer centric, professional support, I would not hesitate to recommend their services.”Richard Ferguson, Managing Director, Kili Consulting Ltd
“Thornton & Lowe have been supporting us since August 2013. They have provided a high level of proactive, personable and focused bid & tender support. Thornton & Lowe have provided us with comprehensive bid strategy advice, supported by a suite of bespoke documentation. They have provided us with a solid grounding in terms of our own bid strategy, the bid process and advice on bid project management, as well as live bid support. We would certainly recommend their bid writing and bid management services.”Mark Hogg, St Helens & Knowsley Teaching Hospitals NHS Trust
As we find the bid process very time consuming, we employed Thornton and Lowe to provide bid management and bid writing support. They have been providing us with an excellent service since July 2012, allowing us to ensure that no opportunities were being missed. Not only is the quality of the final written bids and proposals are of a consistently high quality, they have also provided some excellent designed proposals and template documents. They provide a real personal touch and with their input we have seen a significant increase in our success rate, recently securing work with housing associations, universities and NHS Trusts.Sarah Rudd, Northern Insulation Contractors
I was introduced to Thornton & Lowe whilst I was going through the ‘tender process’ for the first time. I found the process incredibly demanding and was unsure exactly what the council required. I had a session with Thornton & Lowe who explained the process and answered all my questions. Once I felt happy with the response I then sent it to Thornton & Lowe who carried out a ‘final check’ of the work, which included appropriate improvements.
I tendered for ‘5 lots’ and scored the highest of any tenderer for quality in all 5. I would recommend Thornton & Lowe to any business wanting to win contracts of this nature.
“I found Thornton & Lowe on the internet when searching for some professional help with the completion of a PQQ. Speaking with Dave I felt lucky that he had experience in the specific housing association/grounds maintenance tender procedure relating to my enquiry and I immediately felt confident that you would be able to fulfil my needs. From there on in the service has been excellent and so far very successful, having two successful PQQ submissions and one successful tender so far. The opportunity to outsource the written aspect of the tendering process has been a great help to a small business like ours and I would highly recommend that similar businesses take the same approach. In fact I will be hoping to forward further business to Thornton & Lowe in the future from a building company that I work for and I know would also benefit greatly.”
Lesley, Cutting Edge
“We would like to thank Thornton & Lowe for the expert work you did as part of our tendering effort with a local consortium. Your ability to meet our information needs, timescale and budget could not have been better. The ability to work with small businesses to complement your own resources was a particularly effective combination.
Your approach to our unique market segment and the needs of our company are insightful and effective. We valued your input and appreciated all the ‘extra effort’ you put into the relationship.
Throughout our various interactions the experience has always been professionally rewarding and met our personal and our business needs.
Thornton Lowe delivered the influence to ensure that the message of the tender had full impact on the consortium, and executive management.
Bringing the right message to the right people makes the difference – and you were able to do this consistently throughout our engagement.
You can count that K & P Fresh Foods Ltd as a satisfied customer and we are happy to recommend your firm to those companies searching for ways to progress their business.
Mr & Mrs K Worster
Owners of K & P Fresh Foods”
We were introduced to Thornton and Lowe by our IT partners 2 years ago, they were contemplating moving into tendering for Public Sector work, we were already working within the public sector with hit and miss results. Dave Thornton visited our head office and explained how he would be able to help us to construct better PQQ and ITT responses.
Dave and his team worked closely with myself and our Admin team during the compellation of the next 5 PQQs and we achieved a 100% success rate.
Thornton and Lowe have provided an invaluable service to myself and our Admin team not only in PQQ and ITT writing but by looking at and updating our business policies.
No job is too small for them, they provide the same quality and service no matter the size of the task. We have developed a good working relationship over the last 2 years and would recommend Thornton and Lowe to anyone who was contemplating PQQ’s an ITT’s
D.H. Welton & Co. Limited
“Since working with Thornton & Lowe their impact has been clear to see.
They have supported us not only in the development of effective and successful PQQ & ITT submissions but have also supported the development of key strategic documentation, which has led to us being far more consistent and successful.
Prior to working with Thornton & Lowe we found the process of public sector tendering incredibly frustrating and time consuming we found it difficult to make it through the PQQ stage, despite knowing we could easily service the contract, Dave Thornton of Thornton & Lowe has been of tremendous assistance, making himself available during unsociable hours, in my opinion this level of service would not be provided by many others if any.
Now we are working with Thornton & Lowe our performance has improved dramatically and we now have a cost effective processes in place and have built an archive of information to ensure when tendering for public sector contracts that we are efficient and effective.
For Grainger Fire Systems”
“We applied for a tender that we really wanted to win and although we know our business we were unsure of the ‘Tender Jargon’ requirements as set out in the PQQ. This is when we contacted Thornton & Lowe to discuss how they could help us.
Our first point of contact was Dave, who was really easy to talk to and was also very knowledgeable about what was needed.
We arranged a meeting with Ulka, a Team member, who helped us far and above what we were expecting.
The full team were contactable at all times and a great delight to work with. Their professionalism and knowledge was outstanding, especially as we went on to pass the PQQ stage which allowed us to continue through to ITT.
We would not hesitate in recommending Thornton & Lowe and hope to continue using their services in the future with further tender opportunities, they have been a joy to work with.
Paul Loveday, Smart Security UK Ltd
“Fife Chamber of Commerce sees procurement – both private and public – as a critical element in local business growth and development. Thornton and Lowe are the Chamber’s preferred partners in this area of work and, as well as promoting the services they have to offer to increase the success rate of member businesses in the procurement process, we have utilised their services in delivering a new training programme for the Chamber. The response from attendees has been very positive – both in terms of the speaker (Tom Anderson) and the value of the content to their business.
“We plan to continue to work with Thornton and Lowe on procurement issues to provide us with expert advice on current procurement issues, to provide training at Chamber events and to promote their services to our membership as a whole. It is clear that the company has significant experience in this area of work and can provide high quality advice and guidance to local businesses.”
Eric Byiers, Chief Executive, Fife Chamber of Commerce
“I can confirm that we have engaged the services of Thornton & Lowe Ltd to supply our in-house procurement and bid management training support service. We chose Thornton & Lowe as a result of their breadth of knowledge, experience, reputation, capacity and skill in delivering successful procurement and bid management training packages.
“Throughout our involvement with them they have been proactive in terms of communication and collaboration. We look forward to our ongoing relationship with them and the added commercial benefits we know this will bring to our organisation.”
Deborah Miller, Vice Principal Commercial Development, Fife College
“The Greater Birmingham Chamber of Commerce have been working exclusively with Thornton & Lowe for, in excess of 12 months. This has included providing a range of training, consultancy, and support services for our members, who are looking to bid and tender for contracts in the public sector.
“We have found them to provide an excellent source of public procurement and tender expertise, but at a level that is accessible and engaging for our SME members. In terms of training, they have completed a range of sessions, including introduction to public-sector procurement, PQQs and improving tender performance. These specific training session have ranged from 80 delegates at our morning ‘Tender Breakfasts’, which last around 3 hours, to 7 – 10 delegates for the specific full-day workshops.
“We would not hesitate to recommend their services to other organisations looking to engage their members or local SME businesses into the public-sector procurement process.”
Mandy Canny, Director of Membership, Greater Birmingham Chamber of Commerce